Returns & Refunds Policy

Effective Date: June 14, 2025

At Sadboys Wholesale, we take pride in delivering high-quality products at exceptional prices. While we strive to ensure every order arrives in perfect condition, we understand that issues can occasionally arise. This Returns & Refunds Policy outlines how we handle those rare situations—clearly, fairly, and with your satisfaction in mind.

All Sales Are Final on Food and Beverage Items

Due to health, safety, and regulatory guidelines, we do not accept returns or exchanges on any opened or unopened food or drink items, including:

  • Grocery products

  • Candy and chocolate

  • Snacks

  • Non-alcoholic beverages

  • Perishables and sealed consumables

This policy is in place to protect the safety and integrity of our supply chain and ensure that all customers receive products that meet our freshness and quality standards.

If a food item has been opened or unsealed, it is strictly non-returnable and non-refundable, regardless of reason.

Damaged or Defective Items

We carefully inspect and pack every order before delivery or pickup. However, if you receive an item that is:

  • Clearly damaged during transit

  • Leaking, broken, crushed, or unusable upon arrival

  • Incorrectly fulfilled (wrong item, wrong quantity, etc.)

Then you may be eligible for a refund or store credit.

To report an issue:

  1. Contact us within 24 hours of receiving the item.

  2. Email info@sadboyswholesale.com or call 914-604-1884 with:

    • Your order number

    • Clear photos of the damaged or incorrect item(s)

    • A description of the issue

Once verified, we’ll offer one of the following:

  • A full or partial refund

  • A store credit for future purchases

  • A replacement item, when available

Return Exceptions

We do not accept returns for the following categories under any circumstances:

  • Opened or unsealed food and drink products

  • Items with cosmetic packaging damage (if contents are intact)

  • Special-order or clearance items

  • Products returned without prior approval

If you are unsure whether your item is eligible for return, please contact us before attempting to send it back.

Return Approval Process

All return or refund requests must be reviewed and approved by our customer service team.
Unapproved returns or items sent back without authorization will not be accepted or refunded.

Once your return is approved:

  • We may ask you to return the item (if non-perishable and unused), or

  • You may be advised to dispose of the item responsibly

  • Refunds are processed to the original payment method within 5–7 business days

Pickups and Delivery Refund Guidelines

  • If your order was delivered and contained damaged items, please inspect it immediately upon receipt and report any issues within 24 hours.

  • For warehouse pickups, we encourage customers to check contents before leaving the premises. Claims made after pickup may not be eligible for refund.

Order Cancellations

Orders may be cancelled only if they have not yet been processed, packed, or delivered.
To request a cancellation, contact us as soon as possible at info@sadboyswholesale.com. Once the order is on its way or has been picked, it cannot be cancelled or refunded.

Our Commitment

We know how important trust and reliability are when shopping wholesale. That’s why we do our best to pack every order right, deliver on time, and respond quickly when something goes wrong. If there’s ever a concern, we’re here to make it right—within reason and within policy.

Need Help?

For any questions related to returns, refunds, or order issues, please contact our customer support team:

info@sadboyswholesale.com
914-604-1884 / 718-430-7060
Business Hours: 10 AM – 10 PM Daily (24/7 Delivery Available)

Sadboys Wholesale reserves the right to update or modify this policy at any time.
Please refer to this page for the most current version.